Terms & Conditions – ChantyBikes.us

1. Payment

ChantyBikes.us accepts online payments with Visa, Mastercard, American Express, Apple Pay, and European debit and credit cards.

The Anyday payment option is available for purchases of EUR 40 or more.

If you choose to pay with Anyday, we will charge the first installment once your order has been shipped. After that, you will pay one installment on the last business day of each month. The number of monthly installments starts at four months and may vary depending on the payment plan you choose.

The amount of each installment depends on the total value of your order, the selected Flex installment option, and your chosen payment plan. Please note that if all installments are paid on time, no interest or fees will be charged.

If you return your purchase, your agreement with Anyday will automatically be terminated.

More information and the Anyday terms and conditions are available here:

https://da.anyday.io/terms-conditions/shopper

Your payment will only be charged once the physical item has been shipped.

We do not charge any card processing fees.

2. Reservation of Funds

If you pay with an international payment card, the amount will be reserved immediately.

The funds will remain reserved on your card or account until:

1. We charge the amount when your order is shipped, or

2. The reserved amount is released according to the agreement with your card issuer.

3. Prices

All prices displayed on the website include VAT.

The website uses Euro (EUR) as its pricing currency.

ChantyBikes.us uses a secure payment server that encrypts all information using SSL (Secure Socket Layer) technology. This ensures that your payment information is protected and cannot be accessed by unauthorized parties.

The ChantyBikes.us website also uses SSL encryption.

4. Delivery

The estimated delivery time for your order is 1–3 business days.

For certain products stored in a remote warehouse in the Netherlands and shipped via DHL, you will also receive a DHL or DSV tracking number.

ChantyBikes.us ships orders using the following carriers: DHL, PostNord, Jetpack

Shipping is free on orders over EUR 130.

You may choose to have your package shipped with distribution or without distribution.

You will always receive a tracking number so you can monitor your shipment from our warehouse to your address.

5. Right of Withdrawal

Products purchased from this website are covered by a 100-day right of withdrawal, unless otherwise agreed or specified in your order.

Requests to cancel your purchase must be submitted no later than 100 days after delivery.

To exercise your right of withdrawal, please email support@chantybikes.com or submit the standard withdrawal form found at the end of these Terms & Conditions.

6. Returns

Once you have informed us that you wish to withdraw from your purchase, you have 14 days to return the item.

You are responsible for the return shipping costs and for any damage that occurs during return transport.

Return Address: By prior arrangement with ChantyBikes.us.

7. Condition of Returned Items

If the item has been used beyond what is necessary to determine its nature, characteristics, and functionality, it will be considered used and may have a reduced value.

We recommend returning the product in its original packaging. Missing original packaging may result in a reduction of the refund amount.

8. Refunds

If you cancel your purchase, you are entitled to a refund.

If the returned item has decreased in value due to use beyond normal inspection, the corresponding amount will be deducted from your refund.

We will refund all payments received from you, including the standard delivery costs, no later than 14 days after receiving your notice of withdrawal.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

9. Complaints

Under EU consumer law, products are covered by a two-year warranty.

Any complaint must be reported to ChantyBikes.de within a reasonable period after the defect has been discovered.

For complaints or warranty claims, please contact: ChantyBikes.us support@chantybikes.com

10. Customer Privacy

We do not sell or share your personal information with third parties.

You may request deletion of your personal data at any time.

Only the management and authorized employees of ChantyBikes.us have access to your registered information.

For privacy-related inquiries, please contact: support@chantybikes.com

11. Cookie Notice

https://chantybikes.de uses cookies to optimize the website and improve its functionality.

12. Complaint Procedure

You may submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform:

http://ec.europa.eu/odr

When submitting a complaint, please use our email address: support@chantybikes.com

13. Standard Withdrawal Form

(Complete and return this form only if you wish to exercise your right of withdrawal.)

I hereby notify that I wish to exercise my right of withdrawal from my purchase contract relating to the following goods/services: